Our most recent experiences were unique and different between my oldest and youngest DDs.
Oldest played 2 years for Jenny Hammond / Neil Powell at Pats DA, my DD had the conversation with Neil in person. It was a good opportunity for her to take accountability and responsibility for a tough conversation based on her decision. He was professional, wished her well and reached out to my wife and I afterwards to share some positive comments about the young lady she was and how she had conducted herself during that conversation. Nothing bad to say regarding that process, professionally received and handled by Neil and Pats.
For my youngest it was the complete opposite, after training / playing for the same coach over the course of 6-7 years it was time for a change as my DD had expressed concerns over verbal / mental / psychological abuse that occurred during her last year playing for said coach. My youngest is a GK and had been the foundation of the teams she played on where this coach was either her GK trainer / Head Coach. As the team transitioned to ECNL and the spotlight for "success" was on said coach, his approach went from "tough love" to downright concerning. My wife and I checked in with my daughter as we began to see signs of something not being right, and thankfully she was proactive in informing us before things got worse. The mind games in particular were concerning. We took the "high road" and informed the coach that we'd be moving at the mid season break, because our DD needed a change in scenery. We thanked him for the good work he did with our DD and left it at that.
He was good for her in particular in those first 3-5 years as he was a good GK coach, just not as a Head Coach. We chose to try and leave on a good note and it took all of 1 day to get bombarded with the gossip / texts from families on the team showing the coaches true colors towards our family and comments he had made after our departure. Even got a few text copies of him communicating with parents on our DD's current team, asking to monitor her "development" and playing time so that he could be ready to brag upon news of her failure after the move.
I wish for families to have experiences like the one we had at Pats, where a coach / club understand the consumer's rights and leave the door open to earn your business back someday, but alas I feel it is sadly more negative experiences than positives out there.